Authentic medicines delivered fast, handled with uncompromising care.
Medway combines in-house riders, validated logistics partners, and pharmacist-led fulfilment to reach you reliably across Pakistan. This policy outlines how we process orders, protect quality, and keep you informed at every step.
Same-day dispatch
Orders placed before 5 PM in major metros head out the same day with priority routing and live temperature monitoring.
Cold chain integrity
Insulin, vaccines, and specialty biologics travel in validated cold packs with tamper-evident seals and live tracking.
Nationwide reach
We partner with vetted couriers and Medway riders to cover 80+ cities, including remote drop-off coordination.
Delivery windows & service coverage
Timelines begin once an order is verified by our pharmacy team. We aim to exceed these commitments whenever possible while keeping product integrity front and centre.
Karachi, Lahore, Islamabad, Rawalpindi
2 – 6 hours
Medway riders with real-time tracking
Urgent prescriptions and scheduled refills delivered same-day, including Sundays.
Other major cities
12 – 24 hours
Partner courier network with temperature-controlled logistics
Orders confirmed before 3 PM dispatch the same day; overnight delivery for the rest.
Regional & remote locations
2 – 4 days
Special handling via air or dedicated line-hauls
Support team confirms delivery windows and storage requirements before dispatch.
How we fulfil every order
Clinical picking & verification
Licensed pharmacists double-check each prescription, expiry window, and batch number before packaging.
Secure, climate-aware packaging
Medway boxes use insulation, moisture shields, and tamper seals. Cold-chain meds include smart gel packs.
Live tracking & reminders
SMS, email, and WhatsApp notifications keep you posted on dispatch, rider approach, and doorstep verification.
Delivery assurance checklist
- If a delivery attempt fails, we reschedule twice at no extra cost and store temperature-sensitive medicines safely in between attempts.
- Riders verify identity using the order PIN to ensure prescriptions reach the intended recipient.
- Photographic proof or signature is captured for every delivery, along with a tamper-seal check.
- Unexpected delays trigger proactive outreach from our care team with revised timelines and options.
Need to edit an address or customise delivery?
We are here to help with special handling instructions, building access approvals, or urgent reschedules. Reach our care team 24/7 at +92 00 00000000 or medwayofficials@gmail.com.
Secure handovers with PIN verification
Priority redelivery within 6 hours in major cities
Real-time map updates shareable with family caregivers
Delayed or missing order?
If your parcel hasn't arrived within the promised window, raise a support ticket from the “Your Orders” dashboard. Our logistics team investigates within 60 minutes and keeps you updated until resolution.
For weather or traffic disruptions, we send revised ETAs and storage guidance if your medication requires refrigeration.